Welcome to the website (the “SITE”) of ELLELYNE, (“MALIARDO GIOIELLI” Limited).
DESCRIPTION OF SERVICES
On the Site, ELLELYNE provides users with access to sales of Home, Living and Kitchen ware products online and related products (“the PRODUCT’’). You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site.
Law and Territory
ELLELYNE, a brand name registered under MALIARDO GIOIELLI Limited operates this website and is an English limited company and as such, the laws of England & Wales govern claims relating to it, including the use of the website and the materials contained within it. In using this website, you are governed by English law and you agree to the non-exclusive jurisdiction of the English court.
In the event of a dispute between ELLELYNE and you (‘‘The Customer), the laws of England and Wales will always apply.
Use of the site
ELLELYNE website may only be used for your own personal use. You must not use this site for any other purpose. You must not cause any inconvenience to us, or any of the other users of this site.
You must not post any offensive material to our website which may in our judgement cause damage or offense to either us, or any users of our site. We reserve the right to remove any material at any time.
We reserve the right to suspend our website at any time.
We may have links to third party websites (recommended sites, suppliers, advertisers, NGOs) on our website. We are not responsible for any of the content on any third-party websites. Any dealings between you and any third party found via our website are between you and the third party only. We will not be held responsible for any loss or damages resulting from your dealings.
TERMS OF SALE
All orders placed by you (the User) are subject to acceptance in agreement with the terms & conditions (Terms) that we (ELLELYNE) provide:
Conditions of Sale:
When you are at the checkout stage and have selected ‘Confirm Order’, you have agreed to pay for the goods at the prices shown, as well as any delivery charges. We will acknowledge your order with a confirmation email with the details of the goods.
Once the goods have been dispatched, then will we have accepted your order and the contract will be considered complete. This is unless we have informed you that we do not accept your order, or you have cancelled it.
An instance where we would not accept an order would be if the goods were out of stock or had been listed at the wrong price due to an error, or if we cannot obtain your payment.
The contract (your confirmation of order) will be written in English.
Pricing & Availability
All items are subject to availability, in the unlikely event we cannot fulfil your order, and your payment has already been taken, we will refund you as soon as possible and let you know.
ELLELYNE reserves the right to withdraw any products from our website, and to edit any information on our website at any time. We will not be held liable by the user or another third party if we do remove products, whether they have been sold or not.
ELLELYNE reserves the right to refrain from any transaction at our sole discretion. i.e. if we do not have enough stock to deliver the goods, if we do not deliver to your area, or if one or more the items that you ordered was listed at the wrong price due to an error. This does not affect your statutory rights.
The prices on our website are subject to change and depend on production costs.
We have made every effort to ensure an accurate representation of our fabrics and products, but please be aware, colours viewed on a screen will be affected by the settings of the device on which they are viewed.
If your order is being delivered outside of the EU please be aware you may have to pay import duty or other taxes. This is NOT the responsibility of ELLELYNE, please check these details before placing an order.
Orders will be packaged and delivered within 5-7 working days.
Customers in remote areas should allow an extra day or two for delivery.
If you are not in at the time of delivery, a calling card will be left for you to arrange another delivery. Alternatively the driver may attempt a second delivery the following working day. If you are not there for the second delivery attempt, or you do not contact the delivery agent, the goods will be returned to us and you will be notified. To have the goods re-delivered will cost the same as the first delivery. We cannot be held responsible if you are not there for a delivery or do not rearrange a delivery date with our delivery agent. This also applies to international orders.
ELLELYNE will not be held responsible in the event of any delay caused by the delivery company used.
We do not deliver to PO Box addresses.
How to Return an Item
Faulty items and some products may be returned if they are unsuitable. If you wish to return an item please contact us in writing either by email: email@example.com, or write to us at the address below before returning the goods. This must be within seven working days of receipt of delivery.
We happily accept returns of our merchandise within 14 days of receipt of items.
You must include:
- A copy of the original receipt:
- Your order number:
- Your email address, phone number and delivery address.
All of the above must be provided for us to be able to issue you a refund.
Please send any returns to:
ELLELYNE HOME – RETURNS
9 Astbury Close
You the customer, remain responsible for all returned items until they arrive with us. You are also responsible for the cost of returning the goods to us unless the item is faulty. All packages should be sent recorded delivery and be insured for the full value of the contents. ELLELYNE cannot be held responsible for lost or uninsured packages.
We aim to process all returns as soon as possible once the goods have been delivered to us.
Security & Privacy
Please be reassured that we will not share any of your personal information. The only information we will take from you is your name, billing and delivery address, email address and phone number. This will be stored securely. We will never see or receive your credit or debit card details as this is dealt with by our payment service provider Paypal.
We will have to give our delivery companies (FedEx & Royal Mail) your details to complete your order. They are not allowed to use your information for any other reason other than this.
When you register, we will add you to our mailing list. It is not our intention to send you endless emails, but if you do not wish to be on the list, please contact us and we will remove your email address.
ELLELYNE’s total liability for any claim will not exceed the price of any goods supplied to the customer by us. ELLELYNE shall not be held liable for any consequential loss resulting from breach of duty or delayed delivery.
We do our best to make sure that all the information provided on this website is correct. However, we cannot always guarantee this, as there may occasionally be inaccuracies. ELLELYNE reserves the right to withdraw or correct any incorrectly priced items or information. We also reserve the right to edit our terms and conditions at any time with immediate effect.
Your use of our website is at your own risk. ELLELYNE will not be held liable for any loss or damage which may occur to any computer equipment because of using this website.
This website, its content and any contract drawn up because of using this site are governed by English Law.
All rights and trademarks of www.ellelyne.com are owned by Maliardo Gioielli Ltd.
Unless given explicit permission, you may not reproduce, modify, copy, distribute, or create derivative works of any of the materials or contents on our website.
Photography is jointly owned by ELLELYNE and our photographer, Vanessa Fry. It cannot be used or reproduced without explicit written permission.
9 Astbury Close
ELLELYNE is a brand name under Maliardo Gioielli Ltd, a registered company in the United Kingdom.
VAT registration number: 352259892