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Payment

You can pay for your order with PayPal or the following credit and debit cards: Visa, Mastercard, American Express and Maestro.

Delivery

Order Value (excluding Quilts, Cushions & Floor Cushions) Delivery cost Quilts Delivery cost Floor Cushions Delivery cost
£1 – £50 £5.50 Medium (12″ & 14″) £13 75” x 75” (with cushion insert) £15
£50 – £100 £8.50 Large (16″ & above) £18 50” x 50” (with cushion insert) £8.50
£100 – 150 £12
£150 – £200 £15
£200 – £300 £20
Over £300 Free

Please note:

*Our standard delivery service, usually takes 2-5 days for delivery. A courier company provides this estimation, however it may take up to 10 working days if they are experiencing delays in service. Unfortunately, we cannot accept any responsibility for delay in parcel delivery. We advise you allow some working days before contacting us regarding missing or delayed delivery enquiries: please send us an email on sales@ellelyne.com we will be happy to assist you once this time period has passed.

**For Next Day Delivery, orders must be placed by 1pm GMT. Deliveries to postcodes AB31-AB54 and PH15-PH18 could take up to 2 working days, and deliveries to Scottish Highlands & Islands are offered a 3-4 working day service.

Please note:

All orders are processed and delivered between Monday to Friday, excluding public holidays. Orders placed Friday (after 1pm) to Sunday or on any public holiday, will be processed the next working day. The estimated delivery times are calculated from the day your order is dispatched not from the day your order is placed.

International Delivery

To find out more about International Delivery, kindly send us an email at sales@elleandlyne.com  with your country or region to confirm the rates. These costs apply per kilogram (kg) regardless of the number of items it contains. We ship our products via FEDEX to ensure tracked and speedy delivery.

Returns

If you are unhappy with your purchase and would like to return, please contact us at sales@ellelyne.com to notify us of any intention.

We happily accept returns of our merchandise within 14 days of receipt of items.

Please note:

* All items must be returned in their original state of purchase using signed for delivery.

** The cost of shipping returns is the responsibility of the buyer.

*** A full refund will be issued upon receipt of the returned items, less the original shipping cost which is non-refundable.

**** We reserve the right to refuse acceptance of items returned in an unsalable and used condition.

*****Please note that sale/discounted merchandise is final sale and cannot be returned.

We provide care instructions for all our product range on our website as well as label tags. We highly recommend our products be hand washed separately in cold water or dry cleaned for best result.

Please contact us at sales@ellelyne.com in the event you receive an item that was damaged in transit, or receive a wrong item.

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